VOLICO SMART HANDS SERVICES

Volico’s smart hands services put trained hands on-site 24/7, so you always have onsite eyes and support for your IT equipment.

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What is Smart Hands Support?

Smart Hands is a 24/7, on-site, on-demand support service for troubleshooting, remote management, and equipment installation for data center clients. The term describes an individual or team of specialized technicians stationed on-site who can respond quickly to problems, since they are already there when something comes up in your data center. Volico typically bills this service by the hour, including colocation equipment management, rack and stack, circuit testing, complex cable configurations, equipment testing, troubleshooting, and firewall setup.

Volico Smart Hands Services

Every data center offers some degree of onsite support, but only a dedicated smart hands team goes further to benefit colocation customers. When you can’t be onsite, Volico Smart Hands extends your workforce and completes data center tasks remotely.

Through our Smart Hands Service, we give customers 24/7 onsite eyes and hands for their IT equipment. Excellent response times, improved security, and dedicated technical support have contributed to high satisfaction among Volico Data Centers clients, especially when smart hands service saves a trip for a five-minute fix.

EXPERIENCED TECHNICIANS PROVIDE SMART HANDS SUPPORT

Smart Hands: An Extension of Your Own Team

Because problems with your servers need a fast response, Smart Hands Service keeps someone on hand around the clock, providing remote management, custom installations, and equipment troubleshooting, 24 hours a day, 7 days a week. Smart Hands Service extends your on-site IT presence, so support staff can perform a range of convenient tasks on behalf of your off-site personnel.

An Array Of Services

• Cross-Connections
• Carrier cross connect installation
• Cloud cross connect
• Infrastructure cross connect installation
• Quick network reconfiguration
• Moving or securing cables
• Remote server reboot
• Moving equipment within your space and cabinets
• Equipment installations and configurations
• Interface card removal, installation, and configuration

• Operating system installation
• Server installation
• Physical server reboot
• Drive replacement
• Memory installation
• Physical hardware replacement
• Ladder racking, pre-wiring of patch panels and equipment
• Power cycling a router, server, and switch and soft-booting a server
• Onsite/offsite technical assistance and troubleshooting

FEATURES AND BENEFITS

Troubleshooting

Full detailed comprehensive view of every aspect of your network and IT environment. From Port Monitoring to Application and Database Monitoring.

Rack & Stack

Efficient and effective cooling infrastructure that is robust enough for the most complex high-power density deployments.

Automate Maintenance

Volico’s infrastructure includes built-in redundancies. As a result, our tenured operations team keeps your data up and running when you need it.

Shipping & Receiving

Packing and unpacking of equipment for shipping. Labeling boxes or equipment for shipping. Inventorying boxes or equipment. All the above can be performed by our staff.

24x7x365 Availability

Volico smart hands service offers problem resolution, update installs, and custom installations, especially for issues that come up outside business hours. In-house operations technicians handle it all at Volico’s data center, available 24/7, 365 days a year.

Increase Security

You will have someone who can respond right away whenever a security threat is detected, following practices aligned with the NIST Cybersecurity Framework, to prevent problems. This is in addition to the strong security measures already in place to protect your servers.

RELATED RESOURCES

White Paper

Disaster Recovery and Business Continuity Solutions

Data Sheet

Broward Data Center

Checklist

The Ultimate Colocation Data Center Checklist

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