VOLICO SMART HANDS SERVICES
Extra hands available 24/7. Onsite eyes and hands to help you with your IT equipment.
What is Smart Hands Support?
Volico Smart Hands Services
Every data center offers some degree of onsite support, but only dedicated smart hands teams go above and beyond to benefit colocation customers. When you can’t be onsite, Volico Smart Hands extends your workforce, allowing data center tasks to be completed remotely.
Through our Smart Hands Service, we provide our customers with 24/7 physical onsite eyes and hands to help with their IT equipment. Excellent response times, improved security, and dedicated technical support contributed to high satisfaction among Volico Data Centers clients. Smart hands service saves you from driving hours to the data center for a five-minute fix.
EXPERIENCED TECHNICIANS PROVIDE SMART HANDS SUPPORT
An Extension Of Your Own Team
An Array Of Services
• Carrier cross connect installation
• Cloud cross connect
• Infrastructure cross connect installation
• Quick network reconfiguration
• Moving or securing cables
• Remote server reboot
• Moving equipment within your space and cabinets
• Equipment installations and configurations
• Interface card removal, installation, and configuration
• Operating system installation
• Server installation
• Physical server reboot
• Drive replacement
• Memory installation
• Physical hardware replacement
• Ladder racking, pre-wiring of patch panels and equipment
• Power cycling a router, server, and switch and soft-booting a server
• Onsite/offsite technical assistance and troubleshooting
FEATURES AND BENEFITS
Rack & Stack
Shipping & Receiving
Packing and unpacking of equipment for shipping. Labeling boxes or equipment for shipping. Inventorying boxes or equipment. All the above can be performed by our staff.
You will have someone who can respond right away whenever a security threat is detected to prevent problems. This is in addition to the strong security measures already in place to protect your servers.
Disaster Recovery and Business Continuity Solutions
Broward Data Center
The Ultimate Colocation Data Center Checklist
WE’RE READY TO ASSIST YOU!