Myvolico/Cloud Server User Guide 2
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This article provides a step-by-step guide on how to pay past-due cloud invoices from the my.volico homepage. To complete this process, the user should have full access or access to billing before proceeding.

Accessing the my.volico Homepage

  1. Login: Start by logging into your account on https://my.volico.com

  2. Navigate to the Homepage: After successfully logging in, you will be directed to the my.volico homepage.

Paying Past Due Invoices

On the homepage, you will find an invoices table that displays your past-due cloud invoices. To pay these invoices, follow these steps:

  1. Locate the Pay Button: In the invoices table, a "Pay" button will appear on the far right of the table, but there are conditions that must be met for this button to be accessible:

    • The user must have access to billing or full access.
    • A valid credit card must be on file.

  2. Initiate Payment: Click on the "Pay" button next to the invoice you want to settle.

  3. Notice Pop-up: When you select "Pay," a notice will pop up, explaining that the default card on file will be used for the payment.

    1. Using a Different Card: If you prefer to use a different credit card for the payment, you have two options:

      a. Add Another Credit Card: Alternatively, you can add another credit card to your account. 

      Desktop Instructions:

      • Access Billing Settings: To add a credit card on the desktop, follow these steps:

        1. Log in to your account.
          1. Navigate to the billing section, usually found in the top navigation menu or within your account settings.
            1. Under the billing dropdown, select "Add/Update Card."

            2. Authentication: Two-factor authentication (2FA) is a security measure to protect your account. You will need to authenticate your identity using the email or user-set method.

            3. Complete Credit Card Form: Fill out the credit card form with the required information, including the card number, expiration date, and security code.

            4. Submit Form: After completing the form, click the "Submit" button.

            5. Success or Error Handling:

              1. If the information is correct and the card is accepted, you will be redirected back to the homepage with the newly added credit card in your account.
                1. Once paid in full, cloud services will be reactivated and released back to you generally within 5 to 10 minutes.
              2. If there are errors, such as a declined card, you will receive an error message prompting you to review and correct the information.

            6. Set Default Payment Option (If Applicable): If you have more than one credit card on file, you will have the option to set one of them as the default payment option. Please note that adding the first card on file will automatically set it as the default payment option.

      Mobile Instructions:

      1. Access Billing Settings: To add a credit card on a mobile device, follow these steps:

        1. Open the application on your mobile device.
        2. Access the dropdown menu at the top-right corner, usually represented by three horizontal lines.
        3. Select "Add/Update Card" from the menu.

      2. Authentication: Just like on the desktop, 2FA will be required, and you can choose between email or user-set methods to authenticate your identity.

      3. Complete Credit Card Form: Fill out the credit card form with the necessary details.

      4. Submit Form: After completing the form, tap the "Submit" button.

      5. Success or Error Handling:

        1. If the card information is valid, you will be redirected back to the homepage with the newly added credit card in your account.
        2. In case of errors, such as a declined card, you will receive an error message guiding you to resolve the issue.

      6. Set Default Payment Option (If Applicable): If you have multiple credit cards on file, you will have the option to set one of them as the default payment method, just as on the desktop. Please remember that adding the first card on file will automatically designate it as the default payment option, making it easier for you to manage your payments.


          To set this new card as the default payment method for all future transactions, follow these steps:

             - Go to the "Set Payments URL, under the billing dropdown menu if on desktop"

                  - If you are on a mobile device you may use the menu at the top right of the screen where your name is displayed and select "Set Payments"

             - Choose the option to set the default credit card to be used. This selection will apply to all upcoming payments.


           b. Make a One-Time Payment: Click the following URL for instructions on making a one time payment. Making A One-Time Payment

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