Q: How to make a payment?
A: Before proceeding, please ensure you have the necessary permissions to access billing settings. You may need to be a super user or have an accounting role for your user.
Desktop Instructions:
- Log in to your account.
- Navigate to the billing section, usually found in the top navigation menu or at the top right where your name is displayed.
- Under the billing dropdown, select "Add/Update Card."
- Authentication: Two-factor authentication (2FA) is a security measure to protect your account. Authenticate your identity using the email and the users-set method.
- Complete Credit Card Form: Fill out the credit card form with the required information.
- Submit Form: Click the "Submit" button.
Success or Error Handling:
- If the information is correct and the card is accepted, you will be redirected back to the homepage with the newly added credit card in your account.
- If there are errors, such as a declined card, you will receive an error message prompting you to review and correct the information.
Set Default Payment Option (If Applicable): If you have more than one credit card on file, set the card being added as the default payment option. Adding the first card on file will automatically set it as the default payment option.
Mobile Instructions:
- Open the application on your mobile device.
- Access the dropdown menu at the top-right corner, usually represented by your name and a down arrow.
- Select "Add/Update Card" from the menu.
- Authentication: Two-factor authentication (2FA) will be required.
- Complete Credit Card Form: Fill out the credit card form with the necessary details.
- Submit Form: Tap the "Submit" button.
Success or Error Handling:
- If the card information is valid, you will be redirected back to the homepage with the newly added credit card in your account.
- In case of errors, such as a declined card, you will receive an error message guiding you to resolve the issue.
Set Default Payment Option (If Applicable): If you have multiple credit cards on file, set one of them as the default payment method.
Adding a credit card to your account ensures seamless and uninterrupted services while providing a secure payment method for your transactions. Keep your credit card information up to date for a hassle-free experience with our platform.
Q: When do I receive my Invoice?
A: The Customer’s billing cycle/anniversary date will be on the 1st of each month.
Q: Where do I find my due date on my Invoice?
A: On the upper right-hand side.
Q: Where do I find the invoice number?
A: On the upper right-hand side.
Q: Where do I find my account number?
A: On the upper right-hand side where it says Invoice. It's the numbers in front of the dash.
Q: How many days do I have before my account gets assessed a late fee?
A: Customer understands that if payment is not paid on the due date, 10% late fee after 4 days, and an additional 1.5% every 30 days thereafter.
Q: If I am unable to make payment, how long do I have before my services get disconnected?
A: Volico does allow a ten (10) day grace period for payments to be made.
Q: If I am unable to make payment, how on what day do my resources get disconnected?
A: Upon the 11th day of non-payment, your cloud resources will be suspended.
Note: Once the payment is made in full, the resources will then be released back to you, generally within 5 to 10 minutes.
Q: On what day does my account become delinquent?
A: If the account becomes delinquent by thirty (30) days, on the 31st day the MyVolico account, resources, and data are deleted/destroyed.
Q: On what day does Volico bring legal action to collect, or engages a collection agency?
A: If any amount is overdue by more than thirty (30) days, and Volico brings legal action to collect, or engages a collection agency, you must also pay Volico's reasonable costs of collection, including attorney fees and court costs.
Q: Is my data recoverable once it's been destroyed?
A: Data that is deleted is not recoverable, all data is destroyed to maintain the privacy of each of our clients.
Q: How do I cancel?
A:
Log in to MyVolico.
Access your cloud portal.
Click on "Access Cloud" from your dashboard.
Destroy the Virtual Machine(s):
- Click on "Virtual Servers."
- Select the virtual machine you wish to remove.
- Click on "Tools" > "VS Options."
- Click on "Delete Virtual Server."
- Repeat this process for each virtual machine you want to remove.
After this process has been completed, you will be billed for the usage of each machine up until the time of deletion.
Note: Follow this procedure to ensure the proper cancellation of your virtual machines and billing adjustments.
Q: Can a Volico employee add a credit card to my account?
A: Unfortunately an employee is not allowed to add a credit card to your account, but this can be done by a user with the appropriate role. See Adding or Updating a credit card