This section will review our ticket search function:
A - Ticket Search - This section enables you to enter your search criteria. You can limit the types of tickets to show up as well as to identify where you are searching in the ticket. For example, in the above screenshot, a search would look into all tickets with a subject meeting your description
B - Ticket ID # - This section will show the Ticket numbers meeting your search criteria
C - Subject - This is the subject of the tickets that meet your search criteria
D - Author - this is the author of the ticket that met your search criteria