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This section will assist you with any questions you may have about billing, such as: 

  • How many days do I have before my account gets assessed a late fee?
  • How to make a payment?
  • How to add a credit card?
  • When do I receive my Invoice?
  • If I am unable to make payment, how long do I have before my services get disconnected?
  • How do I cancel?
  • On what day does my account become delinquent?
  • Can services be temporarily suspended?
  • How can I see my Quotes?
  • Where do I add my Tax Exemption Certificate?
  • Can I make a PayPal payment?
  • How do I see my credits?

    • Where do I find my due date on my Invoice?
    • Where do I find the invoice number?
    • Where do I find my account number?
    • How to request Biometrics appointment?
    • How do I change the Administrator in my account?
    • If the person that originally signed the contract is no longer in the company. Who can cancel or do changes on behalf of the company?
    • What is the setup time for my order?
    • Can a Vault Networks employee add a credit card to my account?
    • How to open a ticket (Customer Service, Billing, Support, or Abuse)?
    • How can I add contacts?
    • How do I remove contacts?
    • How do I place an order?
    • How do I cancel my service(s)?
    • How do I see what email is used to receive VN communications?